Automated IVR

Build a scalable IVR system to reduce operation costs and increase customer satisfaction. Your IVR is the front door to your business—are your customers getting the welcome they deserve?

Automated telephone systems that interacts with callers, gathers information and routes a call to the appropriate recipient.

Build the exact call experience you want and make sure to have Quality calls with low latency and clear audio.

Build a modern IVR to serve customers efficiently.

IVR is easy to build, deploy, and iterate. The modern IVR helps customers find what they’re looking for faster, reducing operational costs and increasing customer loyalty.

Build a more efficient self-service flow for customers.

Crafting a more efficient IVR helps customers find what they’re looking for faster, and is more cost-effective for your business. -Guide customers through a self-service experience-

Your IVR should be flexible enough.

Match the movements of customer preferences with Telecomplay´s tools to add new features, tweak existing ones, and iterate your IVR easily.

Build assistants that get smarter with every conversation.

Use existing data and previous customer interactions to train your assistant to serve your customers better. Classify unique phrases to trigger actions or replies based on actual customer conversations.

Anyone on your team can create or modify phone flows.

Define the personality of your bot by controlling conversational tone and voice, customize error messages to control the direction of the conversation, upload your audios and organize them as needed to reach the conversation you need to create, also by using different options in IVR such as questions, options, failed or error messages.